Rule 24: Refunds
 
  1. INVOLUNTARY REFUNDS.We will refund you as follows when you surrender the unused portion of your Ticket in accordance with Rule 12: Acceptance of Children and Infants,Rule 13: Refusal to Transport and Rule 21: Flight Delays, Changes, and Cancellations:
    1. Involuntary Refund Ticket is Unused. If no portion of your Ticket has been used, you are entitled to a refund in the amount equal to the fare and the charges paid.
    2. Involuntary Refund Ticket Partially Used.If a portion of your Ticket has been used, you are entitled to a refund as provided below:
      1. One-way fares.You are entitled to an amount equal to the lowest comparable direct one-way fare for the class of service paid, for the unflown segment.
      2. Round-Trip, Circle-Trip or Open-Jaw fare. You are entitled to 50% of the round-trip fare (less any roundtrip discount that was applied in computing the original fare and charges for the unflown segment) for the class of service paid, for the unflown segment. [We need to discuss this – See United which it looks like we copied originally]
      3. Limit.The amount of any refund will not exceed the fare for the portion of the Ticket from the last stopover point to the next point identified on your original Ticket.
      4. Exceptions.

        EXCEPTION 1: We will not provide a refund as follows:

        When the destination designated on the passenger’s ticket is:

        and the flight on which the passenger is being transported terminates at

        SFO

        OAK

        OAK

        SFO

        SFO

        SJC

        SJC

        SFO

         

        EXCEPTION 2.  We will not accept for refund any passenger Tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations.

  2. VOLUNTARY REFUNDS – REFUNDABLE TICKETS
  1. Generally.For Tickets eligible for refund (except as refundable pursuant to Section (A) of this Rule 24 above), upon your surrender of the unused or voided portion of a Ticket, we will refund you in accordance with the following terms and conditions:

     

    1. Hawaiian Issued Tickets Only.  Ticket must have been issued on Hawaiian Ticket Stock. The term "Hawaiian Ticket Stock" means Tickets which are identified with Hawaiian’s carrier code (173) as part of the Ticket serial number.
    2. Amount of Refund.

     

    1. Ticket Not Used.If no portion of the Ticket has been used, the refund will be an amount equal to the fare and charges applicable to the original Ticket issued to you.
    2. Ticket Partially Used.If a portion of the Ticket has been used, the refund will be an amount equal to the difference between (i) the fare and charges applicable to the original issued Ticket and (ii) the fare and charges applicable to the used portion of the Ticket.

       

      1. Time Limit for Refunds.  No refunds for any Tickets surrendered to us after 12 months of the original issue date of the Ticket.
      2. Service Fees.  Unless (i) you elect to accept a refund in the form of a travel credit valid for one year from the date of issue or (ii) the ticketed fare states otherwise in its terms and conditions, you will be assessed the following service fee on any refunded Ticket as follows:

       

    3. If the refunded Ticket was for travel wholly within the State of Hawaii: $25.00.
    4. If the refunded Ticket was for travel wholly within the Continental USA: $100.00.
    5. If the refunded Ticket was for travel between the State of Hawaii and the Continental USA: $100.00.

      NOTE:  No service fees will be withheld from any refunded Military and government fares.   

       

      1. Time to Issue Refunds.  Upon meeting the above requirements, we will issue refunds for eligible Tickets within seven (7) business days for credit card purchases and twenty (20) business days for purchases made with cash, check, or other forms of payment.

       

  2. Person to Whom Refund is Made.We will make a refund in accordance with this Rule 24 to the purchaser of the Ticket except for purchases as made as follows:

     

    1. Under a Universal Air Travel Plan:  The refund will be made to the subscriber against whose account the Ticket was charged.
    2. Against a Transportation Request, issued by a government agency, other than a U.S. Government Agency: The refund will be made to the government agency, which issued the Transportation Request.
    3. Against a U.S. Government Transportation Request:  The refund will be made to the U.S. Government Agency which issued the U.S. Government Transportation Request with a check payable to the "Treasurer of the United States."
    4. Tickets issued against a credit card: The refund will be made to the account of the person to whom such credit card has been issued.

     

  3. Exception.Notwithstanding the provisions of this Rule 24, we will not accept for any purposes under this rule, any Tickets or related transportation documents issued by any other carrier that is in substantial default of its interline obligations.