- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions Privacy
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Coupons
- Rule 6: Fares
- Rule 7: Acceptance of Checks
- Rule 8: Disabled Passengers
- Rule 9: Wheelchairs and Other Mobility Devices
- Rule 10: Service Animals
- Rule 11: Screening of Passengers and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No Smoking
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, and Cancellations
- Rule 22: Denied Boarding Compensation
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
- GENERAL RULES.
- Each fare for travel from a point of origin to a point of destination is specific to the described route, whether the fare applicable to the described route is higher or lower than the combination of fares that make up the described route.
- Fares apply only to transportation in the class of service and on the type of aircraft identified, and are governed by this Contract of Carriage.
- The flight number, departure time and arrival time specified with any fare, refers to the flight bearing such flight number designation, the departure time and the arrival time as set forth in our flight schedule, unless noted otherwise.
- Fares apply only to air transportation between the airports named in connection with such fares that are served by us or by other carriers whom, or on whose behalf, such fares and charges are published.
- CHANGES IN FARES AND CHARGES.
If, for any Ticket (excluding any Tickets purchased as part of any travel package) purchased (i) through Hawaiian’s reservations department or (ii) sold on the Hawaiian’s web site HawaiianAir.com, we decrease the fare or any charges applicable to your Ticket after it has been issued, we will issue a you a travel credit for future travel on Hawaiian in the amount of the difference in the fare and/or any applicable charges subject to the following terms and conditions:
- The decrease in the fare and/or any applicable charges must exceed $40.00;
- You notify us of the decrease in the fare and/or any applicable charges prior to using any portion of your Ticket; and
- At the time you provide notice to us of the decrease in the fare and/or any applicable charges, all conditions of the decreased fares and/or any applicable charges are met, including any booking code, seat availability, advance reservations, ticketing requirements and other stated requirements.
NOTE: The decrease in fare and/or any applicable charges must be for the identical flight(s) as stated on the initial Ticket or charges incurred for the Ticket, including the same origin, destination, stopover points, flight numbers and dates of travel. Further, no additional travel credit will be provided for any Ticket issued in exchange for your original Ticket.