As used in this Contract of Carriage the following terms have the meanings ascribed to them below, unless otherwise defined in this Contract of Carriage:

“Adult” means a person who has reached his/her eighteenth birthday as of the date of travel.

“Alternate transportation” means air transportation with a confirmed reservation at no additional charge (by any scheduled airline licensed by DOT), or other transportation accepted and used by the passenger in the case of denied boarding.

“Applicable adult fare” means the fare which would be applicable to an adult for the transportation excepting those special fares applicable to a passenger’s status, e.g., military fares, adult standby, etc.

“Baggage” means such reasonable articles, effects and other personal property of a ticketed passenger as are reasonably necessary or appropriate for the wear, use, comfort or convenience of the passenger in connection with the passenger’s trip. Unless otherwise specified, it shall include both checked and carry-on-baggage and property of the passenger.

“Baggage Check Tag” mean those portions of the Ticket that identify your checked baggage and that are issued by the carrier as a receipt for your checked baggage.

“Bicycle Baggage” means a sealed box or hard-sided case containing a bicycle and/or bicycle accessories that exceeds a baggage dimension of 62 inches.

“Board Item” means one bag containing one or more surfboards, kiteboards, paddleboards and/or wakeboards and reasonable packing materials to prevent board damage.

“Carriage” means transportation of passengers and their baggage by air or ground, either gratuitously or for payment.

“Carrier” means Hawaiian Airlines, Inc. and/or other carrier(s) participating in the carriage of passengers in interline transportation.

“Carry-on-baggage” means baggage, other than checked baggage, carried on board an aircraft by a ticketed passenger also known as unchecked baggage.

“Checked baggage” means baggage that a ticketed passenger has requested be carried by the carrier and for which the carrier has issued a Baggage Claim Tag to the passenger.

“Circle-Trip” means any trip, the ultimate destination of which is the point of origin, but which includes a stop at least one other point, and which is not made via the same routing in both directions.

“Codeshare Flight” means any ticket for a flight with designator code “HA” followed by a 4-digit flight number on passenger’s itinerary

“Codeshare Partner” means any carrier that we have an agreement with for Codeshare Flights. 

“Comparable air transportation” means transportation provided by air carriers or foreign air carriers holding certificates of public convenience and necessity or foreign permits.

“Confirmed reserved space” means space on a specific date and on a specific flight and class of service that has been requested by a passenger, and that Hawaiian or one of our agent has verified by appropriate notation on the ticket as being reserved for the accommodation of the passenger.

“Connecting Carrier(s)”. See Rule 21(B)(1).

“Connecting Point”. See Rule 21(B)(2).

“Continental USA” means the District of Columbia and all Contiguous States of the United States excluding Alaska and Hawaii.

“Contract of Carriage” means the terms and conditions contained in this document, as amended from time to time by Hawaiian.

“CRS” means child restraint seat.

“Days” means full calendar days, including Sunday and legal holidays, provided that for the purposes of notification, the balance of the day upon which notice is sent shall not be counted; and that for purposes of determining the duration of a validity period, the balance of the day upon which the ticket is issued or the flight commenced shall not be counted.

“Delivering Carrier”. See Rule 21(B)(3).

“Destination” means the ultimate point of the passenger’s journey as shown on the Ticket.

“DOT” means United States Department of Transportation

“Escorted Passenger” means a mentally incapacitated passenger who is allowed travel pursuant to Rule 13(F)(7).

“FAA” means Federal Aviation Administration.

“Flight Coupons”.  See Rule 5(D).

“Force Majeure Event”.  See Rule 21(B)(4).

“Guardian” means one who legally has the care and management of an infant/minor.

“Hawaiian” means Hawaiian Airlines, Inc.

“HawaianMiles” means Hawaiian Airlines, Inc.’s frequent flyer program.

“Immediate Family” means spouse and children, adopted children, sons-in-law, daughters-in-law, mothers-in-law, fathers-in-law, brothers-in-law, sisters-in-law, grandparents, grandchildren, brothers, sisters, mother and father, stepdaughter, stepson, stepmother, stepfather, stepsister, stepbrother, step-grandparents, and step-grandchildren.

“Infant” means a person who has not reached his/her second birthday as of the date of commencement of travel.

“Irregular Operation”.  See Rule 21(B)(6).

“Military” means departments of the Army, Navy, Air Force, Marine Corps and Coast Guard, the respective academies of the Army, Navy, Air Force and Coast Guard; and the National Guard. Reserve Officer Training Corps is not included.

“Misconnection”.  See Rule 21(B)(5).

“‘Ohana by Hawaiian” refers to Empire Airlines’ flights marketed under the DBA ‘Ohana by Hawaiian.

“Online transportation” means air transportation wholly on the same carrier.

“Open-Jaw” means any trip which is essentially of a round trip or circle trip nature but the outward point of departure and the inward point of arrival or the outward point of arrival and inward point of departure of which are not the same.

“Our” means Hawaiian Airlines, Inc.

“Outside Linear Dimension” means the sum of the greatest outside length plus the greatest outside width plus the greatest outside height.

“Oversold flight” means a flight where there are more passengers holding valid confirmed Tickets that check-in for the flight within the prescribed check-in time than there are available seats.

“Passenger” means any person, except members of the crew, carried or holding a confirmed reservation to be carried in a civil aircraft pursuant to a Ticket.

“Pet” or “pets” means dogs, cats and birds only.

“Physician Statement”.  See Rule 8(F)(1)(c).

“POC” means portable oxygen concentrator.

“Qualified individual with a disability” means any individual who has a physical or mental impairment that, on a permanent or temporary basis, substantially limits one or more Major Life Activities, has a record of such an impairment, or is regarded as having such an impairment. The phrases used in this definition are further defined in 14 CFR Part 382.3.

“Reroute” means a change of routing, fare, carriers, class of service, flight or date from that originally provided for on the ticket.

“Round-trip” means any trip, the ultimate destination of which is the point of origin, and which is made via the same routing in both directions.

“Routing” means the cities and/or class of service and/or type of aircraft via which carriage is provided by the carrier(s) between two points.

“Service Animal” means an animal individually trained to perform functions to assist the passenger who is a qualified individual with a disability and includes any psychiatric service animal specially trained to perform mitigation on behalf of a passenger.

“Stopover” means a deliberate interruption of a journey by the passenger, agreed to in advance by the carrier, at a point between the place of departure and the place of destination.

“Support Animal” means an animal that provides emotional support services to its owner, but, is not trained to perform a specific task to a passenger who is a qualified individual with a disability.  A psychiatric support animal not otherwise meeting the qualifications of a Service Animal, may qualify as a Support Animal.

“Ticket” means the record of agreement, including electronic tickets, e.g., “United Electronic Tickets” or “eTickets,” for passenger air transportation provided by UA under certain terms and conditions to the passenger named on the Ticket and in accordance with applicable governing tariffs and regulations. An “eTicket” is the record of the ticket agreement maintained and processed within the carrier’s electronic reservation system. A receipt is provided to the purchaser of the ticket that contains a reference for retrieving the record within the carrier’s reservation system and summary of the ticket information. The carrier may mandate the issuance of an e-ticket, regardless of market, carrier, form of payment, and customer type.

“TSA” means Transportation Security Administration.

“Unaccompanied Minor” means a child/minor 5 to 14 years of age when traveling alone or not accompanied on the same flight and in the same compartment by a companion passenger at least 18 years of age or with a guardian or parent.

“United States” means the 50 federated states and the District of Columbia, Puerto Rico, The Virgin Islands, American Samoa, The Canal Zone, Guam, Midway and Wake Islands.

“We” means Hawaiian Airlines, Inc.

“You” or “your” means any person, except members of the crew, carried or holding a confirmed reservation to be carried in a civil aircraft pursuant to a Ticket.