- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions Privacy
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Coupons
- Rule 6: Fares
- Rule 7: Acceptance of Checks
- Rule 8: Disabled Passengers
- Rule 9: Wheelchairs and Other Mobility Devices
- Rule 10: Service Animals
- Rule 11: Screening of Passengers and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No Smoking
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, and Cancellations
- Rule 22: Denied Boarding Compensation
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
- GENERALLY.
We will accept your required wheelchair, or other assistive devices free of charge for transport when you are traveling, subject to limited exceptions as noted below. We will disassemble and reassemble your wheelchair or other assistive devices without charge as necessary to accommodate them for carriage. Required assistive devices do not count towards any limits on checked or carry-on baggage.
- IN-CABIN TRANSPORT OF MANUAL WHEELCHAIRS.
We provide storage for one passenger's collapsible, manually operated wheelchair in the cabin of each jet aircraft. This service is available on a first-come, first served basis, and has priority over carry-on baggage belonging to other customers who board at the same city, if you follow the pre-boarding procedure. Although in-cabin stowage space for wheelchairs cannot be pre-reserved, nor are we required to accept more than one wheelchair in the cabin, we will accept additional wheelchairs in in the cabin, provided they collapse to fit in an overhead bin or under a seat and there is space available for your wheelchair at the time you board the aircraft.
NOTE: On some of our aircraft, we use the seat-strapping method to stow a manual passenger wheelchair. On those aircraft we will ensure that there is space for two manual wheelchairs provided that the stowage of the second wheelchair will not cause us to deny boarding to any passengers.
- NON-COLLAPSIBLE MANUALLY OPERATED WHEELCHAIRS.
Non-collapsible manually operated wheelchairs may be carried in the baggage compartment only.
- BATTERY POWERED WHEELCHAIRS AND SCOOTERS.
Battery powered wheelchairs and scooters may be carried in the baggage compartment only. These items may be checked in at the main ticket counter or at the departure gate, and are subject to the following terms and conditions:
- Wet-cell battery operated.Wet-cell batteries must be removed and placed in an appropriate box for travel.If you do not have an appropriate box and/or packing materials, we will provide them for you.The battery terminals must be protected from exposure and from short circuit.
- Dry-cell and gel-cell battery operated.Dry-cell and gel-cell batteries may remain attached to the wheelchair, only if:
- battery cables are disconnected from the battery;
- battery terminals are covered to prevent contact with anything that could cause a short circuit; and
- batteries are securely attached to the wheelchair or scooter.
NOTE: Gel-cell batteries are permitted in the cabin for operation of acceptable life support equipment only.
- Lithium battery operated.
- All removable lithium batteries must be removed and carried in the passenger compartment of the aircraft.NOTE: LITHIUM BATTERIES IN EXCESS OF 300-WATT HOURS (300 WH) ARE COMPLETELY PROHIBITED.
- Wheelchairs or scooters with non-removable lithium batteries in excess of 100-watt hours (100 WH) are prohibited for transport.
- Wheelchairs or scooters with non-removable lithium batteries of 100-watt hours (100 WH) or less will be accepted only if (a) the battery cables are disconnected from the battery and (b) the battery terminals must be covered and to prevent contact with anything that could cause a short circuit.
- PROSTHETIC DEVICES.
Prosthetic devices necessary for your use, such as crutches, canes, and braces will be accepted without charge for transport (i) with you in the cabin of the aircraft, except because of safety or space limitations, or (ii) as checked baggage.