- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions Privacy
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Coupons
- Rule 6: Fares
- Rule 7: Acceptance of Checks
- Rule 8: Disabled Passengers
- Rule 9: Wheelchairs and Other Mobility Devices
- Rule 10: Service Animals
- Rule 11: Screening of Passengers and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No Smoking
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, and Cancellations
- Rule 22: Denied Boarding Compensation
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
You may check baggage for carriage in the cargo compartment of the aircraft, subject to the provisions of this Rule 18.
NOTE: SEE RULE 18(F) FOR RESTRICTED ITEMS.
NOTE: A PORTION OF TRAVEL FOR SOME ITINERARIES THAT WE MARKET MAY BE OPERATED BY EMPIRE AIRLINES DBA ‘OHANA BY HAWAIIAN. ALL OF THE PROVISIONS OF THIS RULE 18 APPLY TO FLIGHTS OPERATED BY ‘OHANA, EXCEPT AS STATED HEREIN.
- GENERAL CONDITIONS OF OUR ACCEPTANCE.
We will accept baggage subject to the following conditions:
- Valid Ticket. You must present a valid Ticket for transportation on Hawaiian, or on Hawaiian and one or more other carriers with which Hawaiian has an interline transportation agreement.
- Same Flight. We have the right to refuse to transport baggage on any flight other than the one to which you are on.
- Name and Phone Number Required.Your name and contact phone number must appear on each piece of checked baggage.If you do not have an identification label, we will we will provide one to you free of charge.
- Size and Weight Limits.Except as otherwise provided in this rule, checked baggage may not exceed an Outside Linear Dimension of 62 inches or a maximum weight of 50 pounds. We may in our discretion accept larger or heavier baggage, but may require the payment of additional overweight or oversize baggage fee, as set forth below.
- Inspection.All baggage is subject to inspection by Hawaiian and/or authorized government agencies with or without the passenger’s consent or knowledge. We may refuse to transport on any flight or may remove at any point baggage that you refuse to submit for inspection.
- Suitable for Transportation.We will not accept for transport as baggage any item that, in our sole judgment:
- Is prohibited by any law, regulation or government directive;
- Cannot be carried safely in the baggage compartment of the aircraft;
- Because of its nature, contents or characteristics (e.g. sharp objects, paints, corrosives or other hazardous materials), might cause injury or damage, or pose a safety risk, to Hawaiian, its passengers, any aircraft or other equipment, or baggage; or
- Is not suitable or adequately packaged to withstand ordinary handling, unless the passenger executes a release form.
- Valid Destination.Baggage will not be checked:
- To a point that is not on the passenger's routing.
- Beyond the passenger's next point of stopover or, if there is no stopover, beyond the final destination designated on the Ticket.
- Beyond a point at which the passenger wants to reclaim the baggage or any portion thereof.
- Beyond the point to which all applicable charges have been paid.
- Beyond a point at which the passenger is to transfer to a connecting flight, if that flight is scheduled to depart from an airport different from the one at which the passenger is scheduled to arrive.
- BAGGAGE FEES.
Unless otherwise provided in this Contract of Carriage, baggage in excess of the free carry-on baggage allowance set forth (i) in Rule 18 or (ii) any Hawaiian sponsored baggage program, will be accepted for transportation (subject to the provisions of this Rule 18) only upon payment of the applicable baggage fees. Baggage fees are assessed to the destination to which the baggage is checked. If any checked baggage falls into more than one charge category, then each separate fee Is charged for each category (e.g. if a piece of checked baggage Is overweight, then both the fee for standard baggage and the additional fees for overweight baggage will both apply). We will not charge any baggage fees for your wheelchair, mobility aids, or assistive devices in accordance with and subject to 14 CFR 382.
- Fees for Standard Baggage.The following fees will be charged for checked baggage up to 50 pounds and not otherwise provided for separately below.
- For travel between points within the State of Hawaii:
Checked Bag
Per Piece Charge (Each way)
First
$25.00
Second
$35.00
Third or any additional
$50.00
- For all USA domestic travel that is not wholly within the State of Hawaii:
Checked Bag
Per Piece Charge (Each way)
First
$25.00
Second
$35.00
Third or any additional
$100.00
- For travel between points within the State of Hawaii:
- Additional Fees for Overweight Baggage.The following per piece overweight baggage fees are in addition to any applicable standard baggage and oversized baggage fees.
- Baggage weight is 51-70 pounds:
- Between points within the State of Hawaii, the additional overweight baggage fee is $35.00 per overweight piece.
- For all USA domestic travel that is not wholly within the State of Hawaii the additional overweight baggage fee is $50.00 per overweight piece.
- Baggage weight is 71-100 pounds:
- Between points within the State of Hawaii, the additional overweight baggage fee is $70.00 per overweight piece.
- For all USA domestic travel that is not wholly within the State of Hawaii the additional overweight baggage fee is $200.00 per overweight piece.
- Baggage in excess of 100 pounds is not be accepted, except as noted specifically elsewhere in this Rule 18.
- Exception for Active Duty Military Personnel
- We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in uniform and traveling on active duty.
- We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in uniform and traveling on active duty.
- Baggage weight is 51-70 pounds:
- Additional Fees for Oversize Baggage. The following per piece oversize baggage fees are in addition to any applicable standard baggage and overweight baggage fees.
- Dimension Limitations and Fees
- Baggage with an Outside Linear Dimension greater than 62 inches, but not exceeding an Outside Linear Dimension of 80 inches:
- Between points within the State of Hawaii, the additional oversize baggage fee is $35.00 per oversized piece.
- For all USA domestic travel that is not wholly within the State of Hawaii, the additional oversize baggage fee is $100.00 for each oversized piece.
- Baggage in excess of the stated dimensions above will not be accepted, except as expressly noted elsewhere in this Rule 18.
- Baggage with an Outside Linear Dimension greater than 62 inches, but not exceeding an Outside Linear Dimension of 80 inches:
- Exception for Active Duty Military Personnel
- We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in military uniform and traveling on active duty with the military.
NOTE: In all cases, no items of baggage with (i) an Outside Linear Dimension of greater 72 inches or (ii) a width of greater than 30 inches will be accepted for transportation as baggage on flights operated by ‘Ohana.
- We will waive any additional fees for overweight baggage for any duffel bag, sea bag or B-4 bag that weighs not more than 100 pounds if you are in military uniform and traveling on active duty with the military.
- Dimension Limitations and Fees
- Fees for Standard Baggage.The following fees will be charged for checked baggage up to 50 pounds and not otherwise provided for separately below.
- DELIVERY AND RECEIPT OF BAGGAGE.
- Delivery.We will deliver your bag to the baggage claim area at the airport indicated on the Baggage Check Tag.
- Receipt. Receipt of baggage by a holder of the Baggage Check Tag without written complaint at the time of delivery is presumptive evidence that the baggage and its contents have been delivered to you in good condition and in accordance with this Contract of Carriage.
- FIREARMS, SPORTING EQUIPMENT, DRY ICE AND OTHER SPECIAL ITEMS. (In alphabetical order).All the above provisions remain applicable to any firearms, sporting equipment, dry ice and other special items unless stated expressly.We will accept the items listed below upon the additional terms and conditions provided.Rule 18(E) below is also applicable to any fragile, perishable, or other special item accordingly.
- Ammunition.You must declare all ammunition in advance of travel.Regulations at your origin of travel, any intermediate destination(s) and your final destination may also apply and may impose further requirements or restrictions on your transport of any ammunition.If the transport of ammunition is not in compliance with or is prohibited by regulations, it may be denied acceptance or confiscated and you may also be subject to criminal and/or civil liability.You agree to indemnify Hawaiian for any costs and expenses Hawaiian incurs because of your non-compliance with this Rule 18 or any applicable laws and/or regulations relating to your transport of Ammunition.All ammunition, except as carried by authorized persons in accordance with Rule 17(I), must be checked-in as baggage and transported in the baggage compartment of the aircraft.
- Conditions of acceptance
- A maximum of 11 pounds of ammunition per passenger.No more than one passenger’s ammunition may be contained in a single bag.
- Ammunition must be packed manufacturer’s original package, or securely packed in fiber, wood or metal containers suitable for travel.Furthermore, the ammunition inside the container must be protected against shock and secured against movement.
- Ammunition must be packed separate and apart from any firearm unless the firearm’s case has a designated storage space for ammunition that secures it and protects it from shock and movement.
- Prohibitions
- Loose or “bulk” packaging of ammunition in bags, boxes or containers is prohibited.
- Ammunition with explosive or incendiary projectiles is prohibited.
NOTE: ADVANCE ARRANGEMENTS MUST BE MADE FOR ANY MILITARY UNIT MOVEMENT INVOLVOING THE TRANSPORT OF AMMUNITION.
- Conditions of acceptance
- Animals (Live).See Rule 19: Acceptance of Dogs, Cats, and Birds for Travel.
- Archery Equipment. Archery equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Baseball Equipment.When packaged together, baseball equipment will be accepted in accordance with the above baggage rules in lieu of one checked bag.
- Bicycles.We will accept non-motorized touring or racing bicycles with single seats and bicycles with tandem seats upon the following terms and conditions.
- Conditions of Acceptance.The following conditions of acceptance apply to bicycles.
- Total weight must not exceed 100 pounds.
- Handlebars must be turned sideways and protruding pedals removed unless enclosed in plastic foam other protective materials.
- Bicycle and any bicycle accessories must be enclosed in a sealed box or hard-sided case and, when such box or case has an Outside Linear Dimension exceeding 62 inches, is referred to as a “Bicycle Baggage”.
- Passenger must sign a waiver of liability upon airport check-in, acknowledging that we are not responsible for damage or loss to inadequately/unsuitably packed, uncrated or unprotected bicycles and parts.
- Acceptance of your Bicycle Baggage is subject to space availability and is further conditioned on aircraft size and load conditions.
- We are not responsible for the ground delivery of your Bicycle Baggage not accommodated on the flight on which it was accepted as checked baggage.
- The Outside Linear Dimension (L x W x H) of your Bicycle Baggage must not exceed 115 inches.Further, the length of your Bicycle Baggage must not exceed 72 inches for flights operated by ‘Ohana.
- If your Bicycle Baggage weighs more than 70 pounds and does not exceed 100 pounds, you will be charged additional fees as follows:
- Between points within the State of Hawaii: $120.00.
- Between any other points within the USA not wholly within Hawaii: $250.00.
- Bicycle Baggage Charges.You will incur a baggage charge on your Bicycle Baggage, which charge is in lieu of any standard baggage charge as follows:
- For ticketed travel between points within the State of Hawaii: $35.00.
- For ticketed travel between the State of Hawaii and any point not within the State of Hawaii: $100.00.
NOTE: Any sealed box or hard-sided case containing a bicycle and/or bicycle parts that has an Outside Linear Dimension less than 62 inches is subject only to the standard baggage fees and any standard overweight fees.
- Bicycle Baggage Charges– Excess Weight (NOTE: These charges are in lieu of any overweight charges stated elsewhere in this Contract of Carriage).
- If your Bicycle Baggage weighs in excess of 50 pounds and does not exceed 70 pounds, you will be charged additional fees as follows:
- Between points within the State of Hawaii: $60.00.
- Between any other points within the USA not wholly within Hawaii: $100.00.
- If your Bicycle Baggage weighs in excess of 50 pounds and does not exceed 70 pounds, you will be charged additional fees as follows:
- Fees.You will incur the following baggage charges on each Board Item in lieu of baggage allowance fees set forth in Rule 18(B) above:
- Between points within the State of Hawaii: $70.00 per Board Item.
- Between any other points within the USA not wholly within Hawaii: $50.00 per Board Item.
- Fees.You will incur the following additional baggage charges on each Windsurfing Item in addition to any baggage allowance fees set forth in Rule 18(B) above:
- Between points within the State of Hawaii: $35.00 per Windsurfing Item.
- Between any other points within the USA not wholly within Hawaii: $100.00 per Windsurfing Item.
- Conditions of Acceptance.The following conditions of acceptance apply to bicycles.
- Boogie Boards and Skim Boards.Boogie boards and skim will be accepted as checked baggage in accordance with the above baggage rules.
- Bowling Equipment.Bowling equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Canoe Paddles.Canoe paddles will be accepted as checked baggage in accordance with the above baggage rules.
- Child Restraint Seat, Booster Seats, and Strollers.Child restraint seats, booster seats, and strollers will be accepted as checked baggage in accordance with the above baggage rules.However, for each child traveling with you that uses a child restraint seat, booster seat, or stroller, we will allow you to check in one such item free of charge.
- Dry Ice as Checked Baggage.(NOTE: See Rule 17: Carry-On Baggage for carrying dry ice as carry-on baggage).You may carry up to 5.5 pounds of dry ice in checked baggage when used to refrigerate perishables subject to the following conditions:
- You must identify the package to one of our representatives upon your initial check-in;
- You clearly mark or label the package “Dry Ice” or “Carbon Dioxide Solid” and include the weight of the dry ice; and
- The package the dry ice is contained in allows for the release of gas pressure during transport.
- Firearms.You must declare all firearms in advance of travel.Each will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.Regulations at your origin of travel, any intermediate destination(s) and your final destination may also apply and may impose further requirements or restrictions on your transport of any firearm.If your firearm is not in compliance with or is prohibited by regulations, it may be denied acceptance or confiscated and you may also be subject to criminal and/or civil liability.You agree to indemnify Hawaiian for any costs and expenses Hawaiian incurs because of your non-compliance with this Section 11 of Rule 18 or any applicable laws and/or regulations relating to the transport of your firearm.All Firearms, except as carried by authorized persons in accordance with Rule 17(I), must be checked-in as baggage and transported in the baggage compartment of the aircraft.
- Conditions of acceptance.
- Firearms must be unloaded and packed in either: (i) a manufacturer's crush-proof type container manufactured specifically for the Firearm or (ii) a hard case manufactured specifically for the Firearm.
- The container must be locked with a key or lock combination which should remain in the possession of the passenger to prevent unauthorized access to the Firearm.
NOTE: ADVANCE ARRANGEMENTS MUST BE MADE FOR ANY MILITARY UNIT MOVEMENT INVOLVOING THE TRANSPORT OF FIREARMS.
- Conditions of acceptance.
- Fishing Equipment.Fishing Equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Football Equipment.Football Equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Golfing Equipment.When packaged together, one Golf Item will count as one bag subject to the baggage fees set forth in Rule 18(B) above.For purposes of this Section 14, one Golf Item may include up to one (1) golf bag containing not more than fourteen (14) golf clubs, twelve (12) golf balls, and one (1) pair of golf shoes only.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Golf Item will be treated as a separate item and will be subject to any applicable baggage fees. We are not liable for, and you will be required to sign a liability release form at the time of check-in for, any golfing equipment not contained in a hard-shell case.
NOTE: We will waive the oversize baggage fees of this Rule 18(B)(3) for a Golfing Item that exceeds an Outside Linear Dimension of 62 inches, but, is not more than 115 inches.
NOTE: No Golfing Item exceeding 72 inches in length will be accepted on a flight operated by ‘Ohana.
- Hockey/Lacrosse Equipment.When packaged together, one Hockey/Lacrosse Item will count as one bag subject to the baggage allowances and fees set forth in Rule 18(B) above.For purposes of this Section 15, one Golf Item may include up to two (2) Hockey/Lacrosse sticks taped together or packaged in a rigid and/or hard-shell container specifically designed for shipping.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Hockey/Lacrosse Item will be treated as a separate item and will be subject to any applicable baggage fees. We are not liable for, and you will be required to sign a liability release form at the time of check-in for, any hockey/lacrosse equipment not packaged in a rigid and/or hard-shell container specifically designed for shipping.
NOTE: We will waive the oversize baggage fees of this Rule 18(B)(3) for a Hockey/Lacrosse Item that exceed the Outside Linear Dimension of 62 inches, but, is not more than 115 inches.
NOTE: No Hockey/Lacrosse Item exceeding 72 inches in length will be accepted on a flight operated by ‘Ohana.
- Musical Instruments. We will accept musical instruments upon the following terms and conditions.
NOTE: Any (i) separately packaged items and each additional musical instrument and (ii) any other item included with your musical instrument causing your musical instrument exceeds the standard baggage size or weight requirements, will be treated as separate items and will be subject to any applicable baggage fees.
- Conditions of acceptance for musical instruments.
- The Outside Linear Dimension of the musical instrument (including the case) does not exceed 150 inches or the applicable size restrictions for the aircraft;
- The weight of the musical instrument does not exceed 165 pounds or the applicable weight restrictions for the aircraft; and We will not accept any musical instrument (including the case) weighing more than 165 pounds;
- Your musical instrument may be subject to a visual inspection for any pre-existing damage;
- Your musical instrument must be adequately and suitably packed in a bag or other container to protect it from damage; and
- For all string instruments, the strings must be loosened prior to transport.
[We need to discuss baggage fees for musical Instruments (oversize and overweight) - not clear in original rule]
- Conditions of acceptance for musical instruments.
- Paintball and Airsoft Guns. When packaged together, one Paintball/Airsoft Item will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.For purposes of this Section 17, one Paintball/Airsoft Item may include up to one (1) paintball or airsoft gun with one (1) barrel, one (1) hopper/loader or one (1) magazine, and one (1) mask.You must declare that you are transporting a paintball or airsoft gun at check-in.
- Conditions of acceptance
- CO2 or other gas tank must be removed and must be empty;
- Barrel and hopper must be removed;
- Hopper or magazine, as applicable must be empty; and
- Paintball or airsoft gun must be placed inside a case suitable for travel.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Paintball/Airsoft Item will be treated as a separate item and will be subject to any applicable baggage fees.
- Conditions of acceptance
- Scuba Diving Equipment. When packaged together, one Scuba Diving Item will count as one bag subject to the baggage allowance and fees set forth in Rule 18(B) above.For purposes of this Section 18, one Scuba Diving may include up to one (1) scuba tank (tank must be empty), one (1) scuba regulator, one (1) tank harness, one (1) tank pressure gauge, one (1) mask, two (2) fins, one (1) snorkel, one (1) knife, one (1) spear gun, one (1) safety vest.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Scuba Diving Item will be treated as a separate item and will be subject to any applicable baggage fees.
- Condition of acceptance.The regulator valve must be completely disconnected from any tank and the tank must be open and not sealed (i.e. has an open end) that allows for a visual inspection of the empty tank.No sealed tank or any tank with an attached regulator will be permitted, regardless of any pressure gauge reading.
- Fees.You will incur the following additional baggage charges on each Scuba Diving Item in lieu of the standard baggage fee as follows:
- Basic Fee
- Between any two points within State of Hawaii: $35.00.
- Between points within the USA not wholly within Hawaii: $100.00.
- Overweight Fees which are in lieu of standard overweight fees
- For Scuba Diving Item exceeding 50 pounds (and not exceeding 70 pounds) will be subject to the following excess weight charges which are in addition to the fees in (b)(i) above:
- Basic Fee
- Skateboards.Skateboards will be accepted as checked baggage in accordance with the above baggage rules.
- Skiing Equipment.Skiing equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Snowboard Equipment.Snowboard equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Surfboards, Kiteboards, Paddleboards and Wakeboards.We will accept surfboards, kiteboards, paddleboards, and wakeboards upon the following terms and conditions.When packaged together, one Board Item will count as one bag containing one or more surfboards, kiteboards, paddleboards and/or wakeboards and reasonable packing materials to prevent board damage.Each Board Item is subject to the additional terms and conditions stated below.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Board Item will be treated as a separate item and will be subject to any applicable baggage fees.
- Conditions of acceptance.
- We will not accept any Board Item weighing more than 50 pounds.
- We will not accept any Board Item greater 115 inches in length.
- Your board(s) may be subject to a visual inspection for any pre-existing damage.
- Your board(s) must be adequately and suitably packed in a bag or other container to protect your board(s) from damage.
- Board fin(s) must be removed or well-padded and protected from damage or from causing damage to other bags.
- Transportation is subject to space availability and you agree that Hawaiian is not liable for any such delays, nor for ground delivery of your Board Item at your destination, resulting from Hawaiian being unable to accommodate your Board Item on the flight for which it was accepted as checked baggage.
- Conditions of acceptance.
- Tennis Equipment.Tennis equipment will be accepted as checked baggage in accordance with the above baggage rules.
- Windsurfing Equipment.We will accept windsurfing equipment upon the following terms and conditions.When packaged together, one Windsurfing Item will count as one bag containing up to one (1) windsurfing board with a boom, and one (1) mast and sail or any one (1) portion of the windsurfing equipment as defined above.
NOTE: Any separately packaged items and each additional piece of equipment or other item included with your Board Item will be treated as a separate item and will be subject to any applicable baggage fees.
- Conditions of acceptance.
- We will not accept any Windsurfing Item weighing more than 100 pounds.
- We will not accept any Board Item greater 115 inches in length.
- Your equipment may be subject to a visual inspection for any pre-existing damage.
- Your equipment must be adequately and suitably packed in a bag or other container to protect it from damage.
- Board fin(s) must be removed or well-padded and protected from damage or from causing damage to other bags.
- Transportation is subject to space availability and you agree that Hawaiian is not liable for any such delays, nor for ground delivery of your Windsurfing Item at your destination, resulting from Hawaiian being unable to accommodate your Windsurfing Item on the flight for which it was accepted as checked baggage.
- Conditions of acceptance.
- Ammunition.You must declare all ammunition in advance of travel.Regulations at your origin of travel, any intermediate destination(s) and your final destination may also apply and may impose further requirements or restrictions on your transport of any ammunition.If the transport of ammunition is not in compliance with or is prohibited by regulations, it may be denied acceptance or confiscated and you may also be subject to criminal and/or civil liability.You agree to indemnify Hawaiian for any costs and expenses Hawaiian incurs because of your non-compliance with this Rule 18 or any applicable laws and/or regulations relating to your transport of Ammunition.All ammunition, except as carried by authorized persons in accordance with Rule 17(I), must be checked-in as baggage and transported in the baggage compartment of the aircraft.
- FRAGILE, PERISHABLE AND OTHER SPECIAL ITEMS.
- Generally. We will accept your fragile and other special items if (i) you identify them at the time of check-in, (ii) they are appropriately packaged in an original factory sealed carton, cardboard mailing tube, or container or case designed for shipping the fragile items and (iii) the factory sealed carton, cardboard mailing tube, container or case provides adequate protection to the fragile items.However, we are not liable for any damage to these items that result from fair care and ordinary handling.
- Release of Liability; Indemnification.For any (i) fragile or other items not meeting the requirements of Rule (E)(1) above and (ii) perishable items, you agree to execute our standard release from liability form.The release form relieves us of liability for damage to fragile items in checked baggage which damage results from the unsuitability of such items as checked baggage and/or the inadequacy of their packaging, and liability for spoilage or substantial loss of value or potency which results from carrier's delay in delivery of checked baggage when such spoilage results from the unsuitability of such items as checked baggage.Note, however, whether or not you have executed our standard release from liability form, by tendering for transport your fragile or perishable item not meeting the requirements of Rule (E)(1) above, you hereby agree to the terms and conditions of our standard release from liability form.
- List of Fragile Perishable and Other Special Items.The following list of items are considered by us to be fragile, perishable or other special items.The list is not meant to be a complete or comprehensive list of fragile, perishable or other special items.If you are unsure as to whether we consider an item to be fragile, perishable or other special item, please contact one of our customer service agents for advice.
- Antiques, artifacts, collectibles, and religious items;
- Antlers;
- Backpacks not designed for travel, sleeping bags and knapsacks made of plastic, vinyl or other easily torn material with aluminum frames, outside pockets or with protruding straps and buckles;
- Business equipment and business samples;
- Portable multimedia players including, but not limited to, CD, DVD and MP3 players;
- Chinaware, glass, glassware, bottles, ceramics, pottery, and mirrors;
- Computer hardware/software and electronic components/equipment;
- Items checked in sacks or paper/plastic bags that do not have sufficient durability, do not have secure closures or do not provide sufficient protection to the contents;
- Items checked in corrugated/cardboard boxes, including cardboard boxes provided by us, except for items that otherwise would be suitable for transportation without the cardboard box;
- Electronic and mechanical items, including cell phones, electronic games, televisions, radios amplifiers, speakers and other related items;
- Eyeglasses, binoculars, prescription sunglasses and non-prescription sunglasses and all other eyewear and eye/vision devices;
- Flowers and plants;
- Garment bags not designed for travel;
- Irreplaceable items;
- Items made of paper (e.g., advertising displays, blueprints, maps, manuscripts, business/personal documents, sketches, historical documents, photos, books, negotiable papers, securities, etc.);
- Jewelry;
- Keys;
- Liquids, perfumes, alcohol/liquor;
- Medicines and medical equipment (not used as assistive devices pursuant to 14 CFR 382.3);
- Money, gift cards and gift certificates;
- Musical instruments-e.g., guitars, violins, violas, cellos, organs, harps, and drums;
- Natural fur products;
- Perishable items such as medicine, flowers, and food (e.g., fruits and vegetables, meats poultry and seafood, cheese, fresh or frozen foods of any kind, baked goods, dry ice, and tobacco);
- Photographic/cinematographic/audio/video equipment, cameras, lenses, bulbs, and related items;
- Precious metals/stones;
- Science related equipment (e.g. microscopes, oscilloscopes, meters, polygraph equipment and other related or similar items)
- Tools, battery powered hand tools, tool boxes/containers, automotive tow bars;
- Totally unprotected items such as tennis racquets and umbrellas, either individually checked or tied/strapped to the outside of luggage;
- Recreational and sporting goods, including but not limited to, archery equipment, baseball equipment, boogie/kite/skim/speed/skate boards, bicycles, bowling equipment, camping equipment, fencing equipment, golfing equipment, gymnastic equipment, hockey/lacrosse sticks, javelins, oars, paintball equipment, parachutes and parasails, pool cues, skating equipment, tennis equipment, water skiing/snow skiing/snowboards/wakeboards, hang gliding equipment, kayaks/canoes, personal human transporters, fishing rods, sculls, surfboards, windsurfing sailboards, vaulting poles, scuba diving masks and pressure gauges, scopes, and sporting trophies;
- Silverware, knives, and swords;
- Strollers, bassinets, and infant carrying seats;
- Watches and other timepieces;
- Works of art such as paintings and sculptures; and
- Any other similar valuable property or irreplaceable property included in the passenger’s checked or carry-on baggage with or without the knowledge of Hawaiian.
- RESTRICTED ITEMS.We reserve the right to refuse transport (whether carried in the cabin or as checked baggage) any items or property that we, in our sole judgment or discretion, determine to be (i) potentially hazardous to the safety, security and comfort of any passengers, crew or others, (ii) a risk to other baggage or cargo, (iii) capable of causing interference with equipment or other assets, or (vi) otherwise unsuitable for transport.
- Regulatory restrictions. We will not accept as checked or carry-on baggage any article which is listed in the DOT hazardous materials regulations (49 CFR 171-177); the International Civil Aviation Organization Technical Instruction for the Safe Transport of Dangerous Goods by air and/or the IATA Dangerous Goods Regulations (See Rule 18(D)(10) above for exception for dry ice). In addition, we will not accept any item for carriage either as a carry-on baggage or as checked baggage that may be deemed unacceptable by TSA or may be in violation of any other federal, state or other government regulation.
NOTE: Some items that are restricted from checked baggage and carry-on baggage may be transported via our cargo operations subject to any legal, regulatory, or other restrictions. Please check separately with our cargo department for more information.
- Representative List of Restricted Items. Common items used every day may seem harmless. However, when transported in an aircraft, they can become dangerous or noxious.Below are examples of restricted hazardous items that are strictly prohibited in both checked baggage and carry-on baggage, unless an exception is stated.Please note, that this list is not meant to be a complete and comprehensive list of restricted items.Even if an item is not listed below, it may still be hazardous and may be restricted from transport by Hawaiian.
- Regulatory restrictions. We will not accept as checked or carry-on baggage any article which is listed in the DOT hazardous materials regulations (49 CFR 171-177); the International Civil Aviation Organization Technical Instruction for the Safe Transport of Dangerous Goods by air and/or the IATA Dangerous Goods Regulations (See Rule 18(D)(10) above for exception for dry ice). In addition, we will not accept any item for carriage either as a carry-on baggage or as checked baggage that may be deemed unacceptable by TSA or may be in violation of any other federal, state or other government regulation.
- Between points within the State of Hawaii: $60.00.
- Between points within the USA not wholly within Hawaii: $120.00.
- Items exceeding 70 pounds (not to exceed 100 pounds) will be subject to the following excess weight charges which are in addition to the fees in (b)(i) above:
- Between points within the State of Hawaii: $50.00.
- Between points within the USA not wholly within Hawaii: $200.00.
[We need to discuss baggage fees scuba. What is in CoC is different from BSM and not consistent with other sections, e.g. bikes, in treatment]
- Items that interfere with avionics and other equipment, such as:
- Powerful magnetized materials are prohibited.
- Swingless golf clubs are prohibited.
- Flammable or combustible items, such as:
- Camping stoves and heating devices (new, used, cleaned, purged) are prohibited.
- Canisters for fuel (new, used, cleaned, purged) are prohibited.
- Canned compressed gas (e.g. oxygen) are prohibited.
- Fire dance apparatuses (new, used, cleaned, purged) are prohibited.
- Explosives, munitions, fireworks, and flares are prohibited.
- Gas, liquid or fuel of any kind (e.g. lighters, heating fuels, lighter refills and lighter fluid) are prohibited.
- Exception 1: One common lighter (butane or absorbed liquid) OR one book of safety matches may be carried in the aircraft cabin without special packaging.
- Exception 2: Up to two fueled lighters are permitted in checked baggage if properly packaged in special DOT- approved containers.
- Flammable solids (i.e., as strike-anywhere matches, Sterno and articles which are easily ignited) are prohibited.
- Exception 1: One common lighter (butane or absorbed liquid) OR one book of safety matches may be carried in the aircraft cabin without special packaging.
- Substances which on contact with water emit flammable gases are prohibited.
- Any internal combustion engines (e.g. gas-powered chainsaws, weed-eaters, blowers and similar items) are prohibited.
- Engine or car parts that may be deemed flammable, combustible or explosive are prohibited.
- Powder-actuated cartridges are prohibited.
- Individual self-heating pouches, packs or containers (e.g. MREs/Meals Ready to Eat, food heating pouches, self-heating hand/toe warmers, self-heating beverage containers, flameless meal products such as HeaterMeals, etc.) are prohibited.
- Electronics including drones that are lithium or lithium-ion battery operated. Lithium and lithium-ion batteries can overheat and ignite or explode.Electronics that are lithium or lithium-ion battery operated and exceed the regulatory limits are prohibited, other than for (i) certain permitted assistive devices like wheelchairs and (ii) certain other items pursuant to an exception stated below. The following are some common examples of prohibited items and permitted exceptions:
- Lithium Drones are permitted if all power sources are removed and packed as stated in of Sections (F)(2)(c)(vii)(a) - (vii)(c) of this Rule 18 below and do not exceed regulatory limits.
- E-cigarettes or electronic smoking devices are prohibited in checked baggage.
Exception: Electronic smoking devices shall only be permitted in the passenger’s carry-on baggage.
- Tasers and other electro-shock weapons are prohibited, unless carried onboard the aircraft by law enforcement personnel who have met the requirements of Rule 17(I).
- Segway®-Human Transporters (HT) are prohibited.
- Hoverboards – two-wheeled, self-balancing personal transporter scooters – are prohibited.
- Smart Bags.
- Check-In Baggage: Smart bags are accepted as checked baggage if the battery is removable. The battery must be removed prior to check-in. The detached battery, must be carried in the cabin, and must have its terminals isolated to prevent a short circuit.
- Carry-On Baggage: Smart bags are accepted as carry-on baggage if the battery is removable. Smart bags featuring removable batteries may be carried on and stored in the overhead bin providing that they remain turned off for the duration of the flight.
- Spare lithium and lithium-ion batteries must be transported in carry-on baggage only and must be packed as follows:
- Each passenger is permitted to carry-on two (2) spare batteries, not to exceed regulatory limits.
- Spare batteries must be kept away from metal objects, such as coins, keys, jewelry.
- Spare batteries should be kept in original retail packaging. If original packaging is not available, tape should be placed across battery terminals or each battery should be placed in its own individual plastic bag or protective pouch.
- Toxic Gases or Biohazardous Materials.
- Mercury or oxidizing substances are prohibited.
- Self-defense spray including but not limited to pepper spray and mace are prohibited.
- Vaccinations of any kind for medical or research facility use (biohazard) are prohibited.
- Substances which on contact with water emit toxic or noxious gases are prohibited.
- Corrosive or Noxious Materials.
- Any item that may be a corrosive substance or, in the opinion of HA, may cause damage to the aircraft are prohibited.
- Acids, alkalis, and wet cell batteries are prohibited except as provided in Rule 9: Wheelchairs and Other Mobility Devices..
- Salt water samples and/or any specimens contained or transported in salt water are prohibited.
- Paints - any water or oil based paints, except for small tubes for individual use are prohibited.
- Fermented fish sauces of all types regardless of packaging are prohibited.
- Nail polish and remover, except for small quantities for individual use are prohibited.
- Miscellaneous Prohibited Items.
- Briefcases and attaché cases installed with alarm devices are prohibited.
- Styrofoam containers (unless packed inside an outer container or box) are prohibited.
- Spare light bulbs except those that are energy efficient and in retail packaging sufficient to prevent breakage and intended for personal or home use are prohibited.
- LED decorative lights except if they are: (i) sufficiently packaged to prevent breakage; and (ii) not attached to any flammable item or power source are prohibited.
- Tires meant for road, recreational or terrain vehicles, except bicycle tires are prohibited.
- Wet ice except if in sealable drink containers carried on board the aircraft for immediate consumption are prohibited.