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Rule 23: Rerouting
 
- Full Text
- Rule 1: Definitions
- Rule 2: General Provisions Privacy
- Rule 3: Reservations and Ticketing
- Rule 4: Cancellation of Reservations
- Rule 5: Tickets and Coupons
- Rule 6: Fares
- Rule 7: Acceptance of Checks
- Rule 8: Disabled Passengers
- Rule 9: Wheelchairs and Other Mobility Devices
- Rule 10: Service Animals
- Rule 11: Screening of Passengers and Baggage
- Rule 12: Acceptance of Children and Infants
- Rule 13: Refusal to Transport
- Rule 14: No Smoking
- Rule 15: Codeshare Flights
- Rule 16: Interline Transportation
- Rule 17: Carry-On Baggage
- Rule 18: Checked Baggage
- Rule 19: Acceptance of Dogs, Cats and Birds for Travel
- Rule 20: Liability and Claims
- Rule 21: Flight Delays, Changes, and Cancellations
- Rule 22: Denied Boarding Compensation
- Rule 23: Rerouting
- Rule 24: Refunds
- Rule 25: Customer Relations
- GENERALLY.Unless the fare you purchased does not allow for reroute, we will reroute you at your request upon the following terms and conditions when you (i) provide us with your unused Ticket or remaining unused portion of your Ticket and (ii) pay any applicable fees, charges, and fare differentials relating to rerouting you.
- SPECIAL RULES
- Once you have commenced transportation, you may not convert you may not convert a one-way Ticket into a round-trip, Circle-Trip or Open-Jaw Ticket. [Pam- Is this true?]
- Unless provided otherwise in accordance with Rule 21: Flight Delays, Changes, Cancellations, and Aircraft Changes, the fare and charges applicable to your requested rerouting or change in your ultimate destination made prior to your arrival at your ultimate destination named on the original Ticket, will be the fare and charges that would have been applicable had the original Ticket designated the routing and/or ultimate destination of the new revised Ticket. Any difference between the fare and charges applicable to the new revised Ticket and the fare and charges applicable to the original Ticket issued to the passenger will be collected from or refunded to the passenger, as the case may be.
- Notwithstanding the provisions of this Rule 23, we will not accept for any purposes under this Rule 23, any passenger Tickets or related transportation documents issued by any carrier which is in substantial default of its interline obligations (“Defaulting Carrier”).However, Tickets issued by the Defaulting Carrier or its sales agent prior to the default will be accepted solely for transportation over the lines of Hawaiian provided that the Tickets were issued by the Defaulting Carrier in its capacity as agent for Hawaiian and specified transportation via Hawaiian. When Tickets are accepted, no adjustments in fare will be made that would require us to refund money to you.
- We shall have no obligation to honor another carrier’s Ticket that does not reflect a confirmed reserved space on Hawaiian.However, in this event, we may accept the other carrier’s ticket for travel as stated or reroute you only over our own lines between the points named on the original Ticket.